The Jerusalem Municipality and the National Insurance Institute (NII) Join Hands for the Benefit of Residents
Jerusalem Mayor Moshe Lion: “This is a revolution for improving services to the capital’s residents, which will save them time and simplify the bureaucracy. During the past year, the Jerusalem Municipality has been working on streamlining and improving service, and I’m happy to see we are slowly gaining people’s trust and are able to keep make things easier on the public.”
National Insurance Institute Director Meir Spiegler: “The arnona (municipal property tax) project emphasizes our desire for reducing bureaucracy and providing maximum service to residents without forcing them to go from one office to another. The Jerusalem Municipality is a groundbreaking municipality in everything having to do with the reduction of bureaucracy, and I have no doubt that it will serve as a role model other local authorities will follow.”
The Jerusalem Municipality has begun implementing an expedited new track for receiving arnona discounts as part of Mayor Moshe Lion’s policy for improving service to residents.
Until today, in order to submit arnona discount requests residents were required to submit various Insurance Institute authorizations to be eligible for the arnona discount. In the past, these Insurance Institute authorizations were issued during reception hours at Insurance Institute offices, using the phone service and at automated machines accessible with a personal code. The annual number of issued authorizations is estimated to have been around 100,000. This system created unnecessary bureaucracy for residents, who had to contact both the NII and the Jerusalem Municipality in order to exercise their eligibility for arnona discounts.
To improve the service to residents and to minimize their need to contact the NII, all of the required authorizations will be issued by municipality staff with direct online access to National Insurance data.
When applying for a discount that requires NII authorizations, residents must indicate on the form that they declare they are waiving confidentiality and must attach a copy of their ID card, and the municipality clerk will generate all of the necessary documents for them.
When submitting a request not through the online service, a confidentiality waiver form must be filled in by hand, signed and added to the request – the form is attached.
The service will only be provided to holders of ID cards registered in the Jerusalem population registry.