דלג לתוכן העמוד

The Municipality Comptroller and Delegated to Handle Complaints

Supervision and review within local authorities operates by legal mandate and constitutes an important level of a proper democratic system. The responsibilities of the Municipality Comptroller are set out in the Municipalities Ordinance. It has been determined that the Comptroller shall examine the workings of the Municipality, whether they were done lawfully while maintaining integrity and principles of efficiency and economy.

​Accordingly, the Comptroller may examine the actions of the Mayor, City Council members and municipal employees. 

The effectiveness and capability of the review rely on the independence of the Comptroller. The legislature has set forth provisions to preserve the personal level and independence of the Comptroller, including: the Comptroller shall specify his or her annual work plan and its implementation method according to the sole discretion of the Comptroller, within the time period specified by the Comptroller; the Comptroller shall prepare and submit an annual budget proposal to the Mayor, and the Finance Committee and  the City Council will discuss the budget as submitted; any document needed by the Comptroller to perform the work by sole discretion must be procured; the Comptroller shall have direct access to any databank or database in the system in order to perform his or her role. The Comptroller must also be invited to any meeting of the City Council or any of its committees.

Publishing Review Reports - The Municipality Comptroller’s Report is published and thus the general public receives direct reports regarding the actions of the Municipality and bodies reviewed.

Comptroller Department Units - The Municipality Comptroller Department has three units: the Finance and Accounting, Administration and Organization, and Engineering. Each unit assesses issues under its responsibility. In addition to these units, there exists the Ombudsman Unit.

The Municipality Comptroller

It was determined that the Comptroller would check the actions of the municipality, if done according to the law while maintaining the purity of the standards and the principles of efficiency and economy.

The Delegated to Handle Complaints

The role of the licensee is to handle complaints from citizens, bodies and institutions in order to ensure proper activity for the municipal departments.

Filing a complaint for the City Comptroller

Filing a complaint for the City Comptroller:
Filing a complaint, which is submitted to a person authorized to handle complaints, or to another municipal entity after the complainant has contacted the municipal body in charge of the matter and in his opinion has not responded properly or to his satisfaction.

Phone
Address

19 Jaffa St 

Contact Name
Ofra Bracha
Position
The Municipality Comptroller and Delegated to Handle Complaints
Email
Links
Phone
Reception

The tours are on Sunday-Thursday from 08:00-19:00.

A tour must be coordinated in advance at the visitor center by phone: 02-6295363 and indicate the name of the required tour.

Address

כיכר ספרא 3

Email
Links
Phone Call Hours

On phone: Sunday-Thursday from 09:00-15:00