The Call Center operates day and night throughout the year (24 / 7 / 365).
The Call Center responds in four languages: Hebrew, Arabic, English and Russian.
The Call Center accepts an online form .
The Call Center publishes vital and relevant information for residents, through the Municipality app and, furthermore, enables the resident to report hazards via this media (barcode). The Call Center accepts the inquiries, inputs them into the CRM system and routes them to the relevant professional entities at the Municipality and carries out control of execution and compliance with time indexes.
- We undertake to accept every inquiry courteously, coherently and professionally, to input the data into the computerized system and route it to the relevant entities.
- We undertake to activate the Municipal services system relevant to the inquiry rapidly and pursuant to the time indexes defined in the Service Charter.
- We undertake to update the resident as to the expected time index for completing the handling of his or her inquiry.
- We undertake to report to the resident and pursuant to his or her inquiry, vis-à-vis the completion of the handling of his or her inquiry
Online complaint form