Complaints and requests to municipal units - Jerusalem Municipality

Complaints and requests to municipal units

Complaints and requests, via  an online form, to the various municipal units on issues related to matters under the responsibility of  each municipal unit, such as: street sweeping, garbage containers, maintenance of public gardens, municipal taxes, etc.

Complaints and requests to municipal units
Unit nameResponsibilityForm
Maintenance of roads and sidewalks
Maintenance of roads and sidewalks, installation of handrails, stone fitting.
Contact form
 
Environment
Prevention of hazards and nuisances to the environment, treatment of air pollution and noise, supervision and control of industries in the areas of pollutant emissions, industrial effluents, environmental radiation.
Contact form
The Municipal Website
Requests to the website manager
Contact form
 Road Safety
Installation and maintenance of safety railings, disabled parking, road signs, maintenance of road marking, outdoor advertising.
Contact Form 
Public Health
Medical health, dental health,  veterinary services.
Contact Form
Gardening and Landscape
Maintenance of parks, gardens, playground facilities, monuments.
Contact Form
Quality of Service Authority
Inquiries regarding quality of service.
Contact Form
Haredi Education
Inquiries regarding the Haredi education sector.
Contact Form
Parking - Public Inquiries
Planning of the parking system, signage, regulated parking signs, rule enforcement for regulated and forbidden parking, operating municipal parking lots, allocating parking spaces for the disabled.
Contact Form
Parking - Appealing Reports
Appeal of parking reports only.
Contact form
 "Yerushalmi" Card
Issuing a "Yerushalmi" benefits card.
Contact form
 Office of the Mayor
Inquiries regarding general issues to the Mayor's office.
Contact form
 Public Buildings
Planning, construction and allocation of land to various public buildings.
Contact form
Education Administration
Kindergartens, primary and secondary schools, boarding schools, day care centers, psychological services, therapeutic centers, special education frameworks, transportation, and more.
Contact form 
Director General  of the Municipality
Contact the Director General of the municipality on various issues.
Contact form 
 Municipal Inspection
Enforcing municipal bylaws to maintain order and regulations.
Contact form 
 Business Promotion
Licensing of businesses, licensing of mass events, granting of licenses for business signs, enforcement, marketing of publicity rights in the public sphere, enforcement and business control.
Contact form
Welfare
Enforcement of human rights, care of individuals and groups, assistance to needy families, volunteering, and more.
Contact form
Licensing and Supervision
Licensing and issuance of building permits, supervision and enforcement of the Building Law, identification of hazardous structures, treatment of compensation claims for approval of city plans.
Contact form
 Absorption Authority
Support of immigrants in Jerusalem.
Contact form
Employment Authority
Development and training, help with employment in Jerusalem.
Contact form
Assessment and Collection
Property tax, handling of objections and appeals, discounts, payment arrangements, issuance of various approvals - collection and billing, and additional duties, including: parking debts, paving and drainage fees, signage fees, and more.
Contact form
Lighting
Planning, development and maintenance of urban lighting.
Contact form
Sanitation
Garbage disposal, street sweeping, scrap removal, clearing of recycling facilities, pest control, maintenance of garbage containers.
Contact form 
Transportation and Infrastructure
Traffic arrangements, road construction and the development of public areas, traffic lights and coordination of infrastructure works throughout the city, regulation of public transportation, handling and arranging road safety and training in road safety issues.
Contact form
 City planning
Infrastructure, conservation, urban renewal, development of public areas, paving of roads, development of open spaces.
Contact form
Culture, Society and Sports
Culture and art, municipal libraries, sports activities, cultural events in the ultra-Orthodox sector, youth and leisure, community centers and community leaders, leisure and social events for young people with special needs.
Contact form