The Jerusalem Municipality was ranked third in Israel by Deloitte's Digilocally Index, which examines the provision of online digital services to residents, as compared to all Israeli cities.
The high score was awarded for, among other things, the provision of online services in the areas of municipal property taxes, payment of parking tickets, submission of requests for parking tags, parking tickets appeals, contact via the website, access to "resident files", registration to educational institutions, business owners' ability to set appointments to receive frontal services and online services such as information regarding starting a business, checking the status of a business license and application for a business license. Additional high scores were awarded for the ability to search the website, adaption of the website to mobile devices and the existence of a municipal Facebook page and municipal application.
The Municipality earned a score of 98 with regard to services for residents, as compared to the national average of 45; and in the area of services for businesses scored a perfect 100, as compared to the national average of 31. The impressive achievement comes following a long-term investment in the improvement of online services, in an effort to assist residents and prevent the needless waste of valuable time while standing in unnecessary lines.
Just last year the Jerusalem Municipality launched the Digical revolution, which expanded the services provided to residents via the internet. As part of the digital modernization process, the Municipality dispensed with fax machines and upgraded the services to online forms at the click of a button and a dedicated search system. Among the services offered by Digical are requests, appeals, requests to be tried in court and more. Everything is done in an easy and friendly way, via email and the municipal website.
The Jerusalem Municipality is also promoting the digitization of the city's businesses, and in recent months has set up free websites and Facebook pages for 250 small businesses in Jerusalem. As part of the move, each business received a unique WIX website, a Facebook business page, digital presence on Google My Business and directions to the business on Waze. This has been done to help small Jerusalem businesses market their business for free using digital tools.
Amnon Merhav, Director-General of the Jerusalem Municipality, emphasized that "the Jerusalem Municipality has set itself the goal of being the spearhead of organizations promoting full digitization in all areas of activity – first and foremost in the area of services to residents, as well as the ongoing management of the city. The future is already here. Residents are able to receive a wide range of services and information at any time and place which is convenient to them, in a variety of service channels."
Sima Sinai, Director of the Service Quality Authority, said that she is "proud and grateful for this achievement, which adds to the Jerusalem Municipality's first place win in the national service competition. We are proud to be a leading digital municipality and a leader in service. The Service Quality Authority works towards the provision of innovative and excellent services for Municipality customers, and believes in providing quick and convenient service. We are constantly promoting significant, in-depth processes in the service field, while checking them uncompromisingly – thereby revolutionizing customer experience.
To visit the ranking site: http://m.digilocally.deloitte.co.il/Place/3000